Congratulations! 🎉 Either you have won a tournament on Total Trivia or took the Buy it Now to get the item at a discount and now you want to know how long it will take for your item to ship or arrive. The first step to ordering your item after winning is completing your order.
To complete your order:
- Go to ’Store’ ⟶ ‘Won’ ⟶ select the tournament.
- Then click 'Tell us where to ship your win' and fill in your details.
- Shipping is always free from Total Trivia.
After you have completed the order we will do the rest!
- Items typically ship out in 1-2 business days via FedEx but this can occasionally take a little longer.
- 'Presale' items ship by the date mentioned in the tournament title (eg. Ships 12/5)
- Once shipped, items are typically delivered within 2-5 business days, again this can take a bit longer in some cases.
Tracking your order(s):
- We will email you the tracking link within 24 hours of shipment.
- Tracking information will also be available in your account at 'Profile ⟶ Your Orders' (click the tournament you wish to see tracking information for).
- If you haven't received tracking information within 7 business days, please let us know.
Gift Cards typically ship out within 10 business days via USPS First Class. We are unable to provide tracking information for Gift Cards. If your gift card hasn't arrived after 30 days, please let us know.
Please remember that Total Trivia does not ship to PO Boxes, nor can we guarantee that items shipped to PO Boxes will be delivered.
If you think your item has gone missing or you haven't received a tracking link please reach out via email@example.com and we will get right on tracking it down.