We understand that sometimes purchases can occur that are accidental, unwanted or not authorized. Total Trivia is happy to work with our customers when something goes wrong. We even have a request refund button against the order history to make it easy to get in touch about this.
In general, we do not refund purchases that have lead to wins, if the purchased Discount Coupons have been used, or the items have already been shipped. That said, quite often we can and do refund used Discount Coupons. We pride ourselves on working together with our customers to find a resolution.
Feel free to reach out via firstname.lastname@example.org or by using the request refund button if you have any issues with payments on your Total Trivia account. Our friendly customer support team works 24/7 to make sure we can always respond fast when you need our help.